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Privacy Policy

 

Last Modified: 20th July, 2018

 

This Privacy Policy is effective from 20th July, 2018

 

Genesis Global Limited is concerned with protecting the privacy of any personal information that you may choose to provide to us (“Personal Information”). Genesis Global Limited will attempt to ensure that its use of your Personal Information is compliant with the General Data Protection Regulation, (“GDPR”), (Regulation (EU) 2016/679). Accordingly, Genesis Global Limited issues this policy to inform you of our use of your Personal Information.

 

As a global, online casino destination, Genesis Global Limited is committed to providing a safe, responsible and secure gaming environment. Genesis Global Limited is certified and strictly regulated by some of the most prestigious governing bodies worldwide and complies with all guidelines to ensure that our games and financial transactions are properly and transparently monitored to provide maximum player protection.

 

1. Introduction

 

1.1 This Privacy Policy sets out the way in which Genesis Global Limited ("we" or "us) collects and processes Personal Information, as well as the steps we take to protect such information.

 

1.2 By utilising our Services, you acknowledge that you have read, and agree to, the terms of this Privacy Policy and that you consent to the use by Genesis Global Limited of your Personal Information for the purposes set out in paragraph 3 of this Privacy Policy. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the Website or provide your Personal Information to us otherwise. However, if you do not provide your Personal Information, you may not be able to use all of the Services.

 

1.3 Capitalised terms not defined in this Privacy Policy shall be as defined in the Terms and Conditions.

 

1.4 This website Vegas Hero is operated by Genesis Global Limited of Level 6A, Tagliaferro Business Centre, Gaeity Lane (Triq Il-Kbira) c/w High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is a company incorporated under the laws of Malta with registration number C65325, that operates under a Class 1 on 4 license number MGA/B2C/314/20155 issued on 5th August, 2016 which is licensed and regulated by the Malta Gaming Authority (MGA) and also regulated by the UK Gambling Commission (UKGC), with License Number 000-045235-R-324169-007. UK persons wagering via the website are doing so in reliance on the license issued by the UK Gambling Commission (UKGC). Games from Microgaming, Quickspin, Play'n Go, Evolution and Nyx are licensed and regulated by the Government of Curacao.

 

1.5 Definitions:

 

1.5.1 “You” means the player who is using the services of Genesis Global Limited.

 

1.5.2 “Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.

 

1.5.3 “Visitor” means an individual other than a user, who uses the public area, but has no access to the restricted areas of the Site or Service.

 

1.6 Principle:

 

This policy is based on the following data protection principles:

 

• The processing of personal data shall take place in a lawful, fair and transparent way;

 

• The collecting of personal data shall only be performed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

 

• The collecting of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;

 

• The personal data shall be accurate and where necessary, kept up to date;

 

• Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay;

 

• Personal data shall be kept in a form which permits identification of the data subject for no longer than it is necessary for the purpose for which the personal data are processed;

 

• All personal data shall be kept confidential and stored in a manner that ensures appropriate security;

 

• Personal data shall not be shared with third parties except when necessary in order for them to provide services upon agreement;

 

• Data subjects shall have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.

 

1.7 In the case of any dispute between the English language version of the privacy policy and versions in other languages, the English language version shall prevail.

 

2. The information we collect

 

2.1 As part of providing you with the Services, we collect your Personal Information on registering an account. “Personal Information" means any information from which you can be personally identified, including your name, surname, email address, home address, telephone number, mobile number and date of birth, credit card/debit card details and any other details as might be requested from you for the purpose of registration. We may also collect information from you if you request information or customer support.

 

2.2 As part of providing you with the Services, we also collect information about the transactions you undertake, including details of payment cards used, details of the games you played and underlying gaming transactions, details such as traffic information, location data, communication data including IP address and browser type, pages visited, content viewed, clicked links, URLs visited after you visited our website.

 

2.3 We may also collect information and communications on forums on websites, including chat rooms and message boards, profile comments, chat messaging with other operators or other users. We also collect your response to marketing campaigns from us or through our third parties, that is open/click on such emails; your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account; information derived based on profiling activity (see below); and information from third party databases to comply with our legal and regulatory obligations.

 

2.4 Not all the personal information we hold about you will come always directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e social media platforms), to comply with our legal and regulatory obligations , offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.

 

3. How we will use your Personal Information

 

3.1 We will process your Personal Information in accordance with the GDPR and to provide you with the Services. We will process your Personal Information to enable us to:

 

3.1.1 Set-up, administer and manage your Account and records (including processing deposits and withdrawals);

 

3.1.2 Provide and personalise the Services (including to allow you to wager and play our games);

 

3.1.3 Receive and respond to your communications and requests;

 

3.1.4 Notify you about updates to the Software and/or the Services;

 

3.1.5 Ensure that we can fulfil our regulatory obligations regarding your Account, including by verifying the accuracy of any information you give us;

 

3.1.6 Comply with our obligations under Applicable Laws and to Regulators in jurisdictions where we are licensed (including the UK Gambling Commission, Malta Gaming Authority and The Government of Curacao);

 

3.1.7 Investigate, and assist with the investigation of, suspected unlawful, fraudulent or other improper activity connected with the Services (including, where appropriate, dealing with requests from authorised entities/Authorities for the sharing of information);

3.1.8 Carry out market research campaigns;

 

3.1.9 Preparing statistics relating to the use of the Services by you and other customers;

 

3.1.10 Provide you with information about, and support for, the Services, including changes to the Services, technical updates and changes to the Terms and Conditions (including this Privacy Policy);

 

3.1.11 Provided that you “opt-in” and don't "opt-out" from this option, keep you informed on offers and promotions in relation to our products and services;

 

3.1.12 Support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information. These are the "Purposes" for which we may collect your Personal Information.

 

3.2 If at any time you wish us to stop processing your Personal Information for the above purposes, then you may contact us and we will take the appropriate steps to stop doing so. Please note that when exercising your right to restrict processing, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records. You may contact us by sending an email to dataprotection@genesis.com.mt

 

3.3 To ensure a good quality of service we may monitor any communication you have with us whether in writing or by electronic mail (“recordings”) or any inbound and outbound calls done by any member of the Genesis Global Limited team. Any recordings remain the property of Genesis Global Limited and will be used only for the purposes listed above.

 

3.4 In the event that the purposes for processing change, then we will notify you as soon as practicable and seek any additional consent that may be required.

 

4. Disclosing your Personal Information

 

4.1 Except as described in this Policy, we will not intentionally disclose the Personal Data that we collect or store on the Service to third parties without your prior explicit consent. We may disclose information to third parties in the following circumstances:

 

4.2 Any company within our Group (including to its employees, and all sub-contractors) which assists us in providing the Services or which otherwise has a need to know such information;

 

4.3 Any third party which assists us in providing the Services, including (but not limited to) payment processors, regulators where you are in breach or suspicion of breach of the relevant law pertaining to the relevant jurisdiction including the UK Gambling Commission in line with the Gambling Act of 2005 and the Malta Gaming Authority.

 

4.4 Any third party which can assist us in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party) and also in the event of a merger, sale, restructure, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets.

 

4.5 Any third party which assists us in monitoring use of the Services, including the detection and prevention of fraud and collusion.

 

4.6 Any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us.

 

4.7 Any law enforcement body which may have any reasonable requirement to access your Personal Information;

 

4.8 Any regulatory body or authorised entity which may have any reasonable requirement to access your Personal Information; and

 

4.9 Any potential purchaser of Genesis Global Limited or any investors in it or in any company within our Group (including in the event of insolvency).

 

4.10 If at any time you wish us to stop processing your Personal Information for the above purposes, then you may contact us and we will take the appropriate steps to stop doing so. Please note that when exercising your right to restrict processing, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records. You may contact us by sending an email to dataprotection@genesis.com.mt

 

5. Data Subject Rights

 

5.1 We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. Your principal rights under the GDPR are:

 

a. the right for information;

b. the right to access;

c. the right to rectification;

d. the right to erasure;

e. the right to restrict processing;

f. the right to object to processing;

g. the right to data portability;

h. the right to complain to a supervisory authority; and

i. the right to withdraw consent.

 

5.2 If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you, you may contact us by sending an email to dataprotection@genesis.com.mt. Once your request is received, we will send you an acknowledgment and handle it promptly. Genesis Global Limited will respond to these requests within a month, with a possibility to extend this period for particularly complex requests in accordance with Applicable Law. We will retain your information for as long as your account is active, as needed to provide you services, or to comply with our legal obligations, resolve disputes and enforce our agreements. Please see 5.3 below when requesting that we delete any information about you.

 

5.3 When you exercise the right to erasure, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations. Under Malta Gaming Authority (MGA) licensing requirements, we are bound to satisfy a number of statutory obligations, specifically the Prevention of Money Laundering and Funding of Terrorism Regulations (LN 372/2017) Article 13, which obliges us to retain any information stored for a minimum period of five years from the closure of your Account, for the purposes of the prevention, detection, analysis and investigation of money laundering or funding of terrorism activities. After this period has elapsed, your Personal Data will be deleted from our records.

 

5.4 You may update your preferences at any time by accessing your Player Account under ‘My Profile’. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

 

5.5 You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some or all of the features and functionality of the Service.

 

5.6 At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.

 

5.7 In accordance with Applicable Law, we reserve the right to withhold personal data if disclosing it would adversely affect the rights and freedoms of others. Moreover, we reserve the right to charge a fee for complying with such requests if they are deemed manifestly unfounded or excessive. Genesis Global Limited may charge a reasonable administrative-cost fee if further copies are requested.

 

5.8 We may use your personal data for the purposes of automated decision-making when displaying your betting and gameplay activity and offers based on your trends and interest. When such processing takes place, we will request your explicit consent and provide you with the option to opt-out. We may also use automated decision making in order to fulfil obligations imposed by law, in which case we will inform you of any such processing. You have the right to object to the processing of your personal data for automated purposes at any time by contacting us at dataprotection@genesis.com.mt.

 

6. Contacting us

 

6.1 For full details about the Genesis Global Limited group members and where they operate please contact us on info@genesis.com.mt.

 

6.2 If at any time you believe that we have not adhered to this Privacy Policy, please contact us at support@VegasHero.com and we will seek to promptly determine and correct the problem.

 

7. Advertising and use of Cookies


We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. Certain cookies will allow you to leave and re-enter our Websites without re-entering your password. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookies policy here.

 

8. Minors and Children’s Privacy

 

8.1 Protecting the privacy of minors is especially important. Our Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 18 years of age, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an Account on the Service, then you may alert us at support@VegasHero.com and request that we delete your child’s Personal Data from our systems.

 

9. Security

 

9.1 We take appropriate security measures to protect against loss, misuse and unauthorized access, alteration, disclosure, or destruction of your information. Genesis Global Limited has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.

 

9.2 Your winnings and cash-outs are kept strictly confidential, and winnings information is stored in secure operating environments. We do not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.

 

9.3 No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organisational safeguards. If you believe your Personal Data has been compromised, please contact dataprotection@genesis.com.mt.

 

9.4 If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.

 

10. Privacy Settings

 

10.1 Although we may allow you to adjust your privacy settings to limit access to certain Personal Data, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users with whom you may choose to share your information. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. We have taken the neccassary steps to protect as much as possible your Personal Information in transit by utilising HTTPS on our Website and TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher).

 

11. Data Retention

 

11.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

11.2 We only retain the Personal Data collected from you for as long as your account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

 

11.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

12. International Transfers

 

12.1 Countries outside the EEA do not always have strong data protection laws. Where we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located. Please contact us below if you require further information.

 

13. Data Protection Officer

 

13.1 Genesis Global Limited has appointed a Data Protection Officer (“DPO”) who is responsible for matters relating to privacy and data protection. Genesis Global Limited’s DPO can be reached by: dataprotection@genesis.com.mt.

 

14. Changes to this Privacy Policy

 

14.1 Please note that this Privacy Policy may change from time to time. If we change this Privacy Policy in ways that affect how we use your Personal Information, we will advise you of the choices you may have as a result of those changes. We will also post a notice that this Privacy Policy has changed.

ANTI SPAM POLICY

 

Vegas Hero is subjected to an Anti-Spam policy called *zero tolerance*. Vegas Hero is committed to keep you informed about any changes made to this policy by email or newsletter, if you have subscribed. This means that we do not send out any mass emails including information about our games or promotions. The options to register or to unsubscribe from our email list will always be offered when you register on Vegas Hero. Members of our website may use the unsubscribe link to be removed from our mailing lists. Vegas Hero also practices a *zero tolerance* policy for the purchase or sale of any email lists. Under no circumstances will we contact customers using purchased third party email lists.

Licensing and Regulation

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address Level 6A, Tagliaferro Business Centre, Gaeity Lane, High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.


UNDER AGE GAMBLING IS AN OFFENCE.


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